Carlei Estate Wines

Terms of Service

Last updated: 12 August 2026

1. About these terms

These terms apply when you use our websites, join our mailing list, enter a promotion we run, or buy from us. By using our sites or taking up an offer, you agree to these terms. If you do not agree, please do not use the sites.

• Legal entity: The Green Vineyards Pty Ltd
• ABN: 56 089 062 331
• Liquor licence number: 32802026
• Address: 1 Alber Road, Upper Beaconsfield, Victoria 3808
• Email: [email protected]
• Phone: 03 5944 4599

2. You must be 18 or over

3. Our mailing list

If you give us your details and agree to receive marketing, we will send you wine news, offers and event invitations.

• You can unsubscribe at any time using the link in any email we send.
• We will never add you to the list without your permission.
• We keep a record of when you consented and what you agreed to.

We may occasionally send you a message about an order you have placed, or something that affects it. These are not marketing messages and you will receive them regardless of your marketing preference.

4. Offers, promotions and reward codes

From time to time we run promotions, including offers made at events and tastings. Unless the offer says otherwise:

• The offer is for the person it was given to, and cannot be transferred or sold.
• It cannot be exchanged for cash and cannot be combined with any other offer.
• One redemption per person unless we say otherwise.
• We may set an expiry date. Once it passes, the offer is no longer valid.
• The offer is subject to availability. Wine is made in finite quantities and vintages sell out.
• We may withdraw or change an offer at any time before you redeem it. If we do, we will honour any redemption already properly made.
• Offers involving alcohol are available only to people aged 18 and over, and are served in line with responsible service of alcohol requirements.

Where an offer includes food or a tasting at the cellar door, it is subject to our opening hours and to availability on the day. We recommend you check before travelling.

5. Cellar door and events

Cellar door opening hours are published on our website and may change, particularly around public holidays and vintage.

We serve alcohol under a Victorian liquor licence and in accordance with responsible service of alcohol obligations. We may refuse service to any person who is intoxicated, or who cannot show they are 18 or over.

Where an event requires a booking, your booking is confirmed only when we confirm it. Cancellation terms will be told to you at the time of booking.

6. Orders and payment

• All prices are in Australian dollars and include GST unless stated otherwise.
• Delivery costs are shown before you complete your order.
• Your order is an offer to buy. A contract is formed when we confirm the order.
• We may decline an order, including where the product is unavailable, where we cannot verify your age, or where there has been an obvious pricing error.
• Title to the goods passes to you on full payment.

We take care to describe our wines accurately. Wine is an agricultural product and vintages vary. Labels, alcohol content and tasting notes may differ slightly between vintages.

7. Delivery

We deliver within Australia. An adult aged 18 or over must be present to accept delivery and may be asked for proof of age. Alcohol will not be left unattended.

Delivery timeframes are estimates, not guarantees. We are not responsible for delays caused by our freight partners or by events outside our control.

8. Returns, faults and your consumer rights

Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

If a wine is faulty, corked or damaged in transit, contact us at [email protected] with your order details and we will make it right.

We are not obliged to provide a refund simply because you changed your mind or did not enjoy a wine, though we will always try to be reasonable.

9. Using our websites

You may use our sites for lawful personal purposes only. You must not interfere with the operation or security of the sites, attempt to gain unauthorised access to any part of them, use automated means to scrape or harvest content or contact details, or use them in a way that breaches any law.

We try to keep our sites available and accurate, but we do not guarantee they will be uninterrupted or free of errors.

10. Intellectual property

All content on our sites, including text, images, labels, branding and the Carlei name, is owned by us or licensed to us. You may not reproduce or use it commercially without our written permission.

11. Liability

To the extent permitted by law, and other than the consumer guarantees described in section 8, we are not liable for any indirect or consequential loss arising from your use of our sites, our products or our services. Nothing in these terms limits liability that cannot be limited by law.

12. Privacy

We handle your personal information in accordance with our Privacy Policy, which forms part of these terms.

13. Changes to these terms

We may update these terms from time to time. The version published on our website at the time you use it is the version that applies.

14. Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.

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